Projects 2005
Our core competencies are reflected in the conducted projects in the years ('01, '02, '03, '04, '05, '06, '07, '08). In these projects we have covered projects in the field of knowledge management, e-learning, integrating working and learning, and business-process-oriented knowledge infrastructures.
Projects
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HWQS |
HWQS
Cooperation partner: Hyperwave Research and Development GmbH
This project examined how quality management can be supported by technological knowledge management solutions. Two aspects were addressed:
(1) demonstrated, how typical processes in enterprises can be automated by technological systems. Thus on the one hand it is reached that processes in the enterprise will be executed as defined. On the other hand the employees can be efficiently supported in the execution of their work.
(2) the dynamic supply of process and project information through roll-based portals. Thus the access to information which is relevant to the current work context is to be substantially simplified.
The ISO-certified processes of our co-operation partner were used as starting point to examine and prototypically implement the automated support of generic processes. Furthermore, the role portals developed in earlier co-operation projects were extended for the roll-specific supply of process and project information. For the implementation a Hyperwave IS6/R3 system was used.
Summary (PDF, in German):
Know-Center Knowledge Map
Strategic Project
Knowledge maps are graphical directories of knowledge. Within this project such a knowledge map was created, describing the projects done by the Know-Center. One of the use cases of the knowledge map is the quick discovery of relevant knowledge, needed for the initialisation of a new project. This can either be done by finding persons having needed competencies or by pointing out documents which have been created in similar projects.
To guarantee the knowledge transfer from and into the knowledge map, the knowledge map was tightly integrated into the project management processes of the Know-Center. Based on state of the art semantic technologies a software component was developed, which allows for navigation and search in the knowledge map.
Summary (PDF, in German):
KnowFlow
Strategic Project
Within the project KnowFlow two tools for the business process based knowledge flow analysis within organizations were developed. KnowFlow Web enables the dynamic, business process based elicitation of knowl-edge flow relevant dimensions of an organization. An otherwise compli-cated interview process can thus be conducted via a dynamic web inter-face. This also allows for interviews to take place in parallel in different locations. The data gathered is then used as the basis for the KnowFlow Report Generator. This tool supports the analyst of knowledge flows by automatically generating graph-based reports and visualizations. These analysis results can then be used e.g. for the design of process-oriented knowledge infrastructures.
Two theses have helped to create the KnowGlow Report Generator: the Report Engine was designed and implemented by Sebastian Dahlmann within his Master’s Thesis, the graphical user interface itself was devel-oped by Jörg Simon within his Bachelor Thesis.
Summary (PDF, in German):
MOS Expert 2005
Cooperation partner: Technical Didatic Specialist Press LLC /Institut 2F Österreich
The cooperation between TDSP/Institut 2F and the Know-Center Graz in the year 2005 bases upon preceding work from the years 2001 to 2004 and continues to collaboratively developing comprehensive offerings of high-quality learning content basing on a blended learning concept.
Emphasis in this year’s project was on analysing expert-level training programs for Microsoft Excel and, based on these findings, developing a teaching concept. The essential project outcome has been the teaching concept, which consisted of a catalogue of learning objectives, a curriculum, led instructional exercises, a concept for eLearning supplements, a didactic concept as well as a layout concept.
Summary (PDF, in German):
Software reuse
Cooperation partner: Concept Data Systems
The goal of the project was to analyze the internal knowledge exchange in a small software development company, and to find ways to improve it. The focus was on knowledge exchange in software development and in customer support.
Three instruments were used in the analysis phase: (1) KnowFlow - developed by the Know-Center - was used to analyze knowledge flows within and between business processes, (2) the Critical Incident Technique was used to identify successful and unsuccessful knowledge exchange episodes in the past, and (3) a Social Network Analysis was conducted to examine informal knowledge exchange in the organization.
Factors negatively influencing knowledge exchange included heterogeneity of the work processes in the different groups, and overload of the project managers who also were in the role of technological experts. Additionally, scenarios of knowledge exchange were identified which provided a basis to suggest improvements.
Three kinds of improvements were suggested and partly implemented within the project: A series of thematic events was initialized which are used to exchange knowledge across grops, anylsis and standardization of certain software development and customer support processes was started, and a redesign of the file and knowledge repository was suggested.
SemaTech
Strategic cooperation with JR/IIS
A current trend in knowledge management is modelling of domain knowledge using ontologies. Most of the time the process of creating domain models happens independently from the resources present in the organizational memory of a company. Especially this connection between knowledge representation (such as an Ontology) and company data could be used for enhanced navigation and search functionality.
To address this challenge, a plug-in for the ontology editor Protégé was developed which enables the modeller to assign semantic metadata to documents. The assignment can be done during the creation of a new ontology or can be carried out with an existing ontology. To additionally support the process of assigning semantic metadata, a classification algorithm is integrated into the plug-in, which can be uses to recommend semantic metadata for a given document, based on metadata previously assigned to documents.
Summary (PDF, in German):